🌟 Job Overview: Join NQOODLET as a Customer Success Specialist, focusing on building strong customer relationships, driving customer retention, and ensuring customer satisfaction. This role is ideal for fresh graduates passionate about fintech and engaging with people.
📋 Key Responsibilities:
🤝 Customer Relationship Management:
- Build and maintain profitable relationships with key customers.
- Resolve customer complaints promptly and effectively.
- Keep customers informed about products, services, and updates.
- Conduct regular business reviews using CRM programs.
- Stay informed about competitors and strategize accordingly.
📈 Customer Retention and Growth:
- Develop and implement strategies to reduce churn and enhance customer retention.
- Identify opportunities for growth within existing customer accounts.
- Work closely with the marketing team to create campaigns that enhance customer engagement and loyalty.
- Monitor customer feedback and collaborate with the product team to address any issues and improve the customer experience.
- Analyze customer data to identify trends and areas for improvement.
🚀 Customer Activation:
- Develop and execute onboarding processes to ensure new customers are effectively integrated and using the product.
- Educate customers on product features and benefits to maximize usage and satisfaction.
- Organize and conduct webinars, training sessions, and workshops for customers.
🎓 Qualifications:
- Recent graduate in Business, Marketing, Communications, or a related field.
- Fluent in English and Arabic.
- Strong interpersonal skills and passion for building relationships.
- Enthusiastic about fintech.
- Proactive and self-motivated.
- Basic understanding of CRM software and customer retention strategies is a plus.
🎁 Benefits:
- Gain hands-on experience in customer relationship management and growth activation.
- Work closely with experienced professionals and receive mentorship.
- Opportunity for growth and potential full-time opportunities.
- Flexible work arrangements, including remote work.